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Complaints Policy

October 30, 2024 by BM

1. Introduction

At Daaarek, we value customer feedback and are committed to providing a high standard of service. This Complaints Policy outlines the steps we take to handle complaints and ensure customer satisfaction. We encourage you to share any concerns or complaints you may have regarding our services.

2. How to Submit a Complaint

If you have a complaint about any aspect of our service, please contact us through one of the following channels:

When submitting your complaint, please provide detailed information about the issue, including your contact details and any relevant documentation or reference numbers.

3. Our Complaint Resolution Process

  • Acknowledgment: We will acknowledge receipt of your complaint within [X business days] and begin our investigation.
  • Investigation: Our team will review the complaint thoroughly and may contact you for additional information if necessary.
  • Resolution: We aim to resolve all complaints within [Y business days]. You will be informed of the outcome and any actions taken to address the issue.
  • Follow-up: We may follow up to ensure your satisfaction with the resolution. If the issue is not fully resolved, further steps may be taken to meet your expectations.

4. Escalation

If you feel that your complaint has not been handled satisfactorily, please let us know. We are committed to improving our services and will review your feedback carefully. You may also request to escalate your complaint to higher management for further review.

5. Commitment to Improvement

We use complaints as an opportunity to improve our services. All feedback is reviewed periodically to help us enhance customer experience and maintain high service standards.

6. Contact Information

For any inquiries or to submit a complaint, please contact us through the details below:

7. Policy Updates

This Complaints Policy may be updated from time to time. Please review it periodically to stay informed of any changes.

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